Refund policy

RETURNS & WARRANTY POLICY

Last updated: October 27, 2026

At IZABEL, we take pride in the craftsmanship and quality of our jewelry. This policy explains our return, refund, cancellation, and warranty procedures.Ā If you have questions, contact us at support@shopizabel.com or through our Customer Service page (https://shopizabel.com/pages/customer-service).

RETURN POLICY

Eligible, non-personalized items may be returned within 30 days of delivery, subject to the conditions below. To qualify for a return:

  • Items must be in their original condition, without signs of wear, damage, alteration, or other indications of use.
  • All original tags, certificates, and jewelry packaging must be included where applicable.
  • Items must be securely packaged to prevent damage during return shipping.

If the original shipping materials are no longer available, you are responsible for securely packaging the return.

Final sale

  • Personalized or engraved jewelry.
  • Bespoke or custom-made items, if offered.
  • Gift cards.
  • Promotional items, to the extent permitted by applicable law.

These exclusions do not eliminate remedies for items that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

To Request a Return

  1. Contact us at support@shopizabel.com or through our Customer Service page (https://shopizabel.com/pages/customer-service) within 30 days of delivery.
  2. Include your order number and a brief description of the reason for your return.
  3. Wait for our return instructions before sending the item.
  4. Package the item securely and ship it according to the instructions provided.
  5. Keep your tracking information until your return has been received and processed.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs. IZABEL does not provide prepaid return labels for these returns. We recommend using a secure, trackable shipping service.Ā IZABEL is not responsible for a change-of-mind return that is lost in transit before it reaches us, except where applicable law requires otherwise.Ā If an item arrives defective, damaged, or incorrect, contact us before returning it. We will review the issue and provide appropriate return instructions. For confirmed issues, IZABEL will cover reasonable return shipping costs, including a prepaid label where applicable.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.Ā Approved refunds will be issued to the original payment method within 5ā€“10 business days after receipt and inspection, subject to applicable law. Your bank or payment provider may require additional time to post the refund.Ā Original shipping charges, duties, taxes, and other fees will be handled in accordance with applicable law and the circumstances of the return.Ā If a refund is delayed beyond the stated timeframe, please contact us at support@shopizabel.com.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, you may request a return for an eligible item and place a new order.

ORDER CANCELLATION POLICY

We aim to process orders promptly. If you need to cancel or change an order, please contact us as soon as possible.Ā You may request cancellation at any time before fulfillment begins.

To Request a Cancellation

  1. Email support@shopizabel.com, or Submit a request through our Customer Service page (https://shopizabel.com/pages/customer-service).
  2. Please include your order number and explain whether you want to cancel the order or request a change.

IZABEL will make reasonable efforts to stop the order. However, cancellation cannot be guaranteed once processing or fulfillment has begun or the order has shipped.Ā Personalized and engraved orders may begin processing soon after the order is placed.Ā If we cannot cancel your order, the return policy for the item will apply, subject to applicable law. Personalized and engraved items are final sale for change-of-mind returns, but this does not eliminate remedies for defective or incorrectly supplied items or rights that cannot lawfully be excluded.Ā If IZABEL cancels an order after collecting payment, we will refund the amount due for the canceled order or items, subject to applicable law.Ā An order that has shipped can no longer be canceled. Once it is delivered, you may request a return if the item is eligible under this policy.

WARRANTY POLICY

Each IZABEL jewelry piece is covered by a one-year limited warranty beginning on the date of purchase, subject to the coverage, exclusions, and procedures described below.

The warranty covers qualifying issues caused by manufacturing defects or workmanship, including:

  • Manufacturing defects.
  • Clasp or closure failure attributable to workmanship.
  • Chain breakage under normal wear attributable to workmanship.
  • Stone loss caused by a manufacturing or setting defect.

The warranty does not cover:

  • Ordinary wear and tear over time.
  • Damage caused by improper use, accidents, mishandling, or failure to follow care instructions.
  • Tarnishing or deterioration resulting from exposure to moisture, cosmetics, perfumes, cleaning products, or other chemicals. Sterling silver naturally tarnishes over time as it reacts with air and environmental factors, and it may gradually lose some of its original shine or luster. Proper jewelry care and storage can help slow this process, but natural tarnishing and loss of luster are normal characteristics of sterling silver and are not covered by our warranty.
  • Loss or theft of jewelry.
  • Damage or alterations caused by unauthorized repairs or modifications, to the extent permitted by law.
  • Issues arising outside the one-year warranty period, unless otherwise required by law.

This warranty does not limit any statutory rights or remedies that cannot lawfully be excluded.

To Submit a Warranty Claim

Contact support@shopizabel.com or use our Customer Service page (https://shopizabel.com/pages/customer-service). Please include:

  • Your order number or proof of purchase.
  • Clear photographs showing the issue.
  • A brief description of what happened and when you noticed the issue.

Our team will review your request and provide next steps. We may ask for additional information or for the item to be returned for inspection.Ā For qualifying warranty claims, IZABEL will provide return instructions and a prepaid return label where applicable.

If a claim is approved, IZABEL may offer repair, replacement, or a refund, as appropriate to the issue and consistent with applicable law.Ā Repairs outside the scope of the warranty or requested after the one-year warranty period may be available for a fee. Such services are assessed on a case-by-case basis and are not guaranteed.

IMPORTANT CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights or remedies that cannot lawfully be excluded or restricted.Ā If an item is defective, damaged, or incorrectly supplied, please contact us promptly so we can help resolve the issue in accordance with applicable law.

CONTACT INFORMATION

For returns, cancellations, refunds, or warranty questions, contact:

IZABEL LLC
1390 Market Street, Suite 200
San Francisco, CA 94102
United States

Email: support@shopizabel.com

Customer Service (https://shopizabel.com/pages/customer-service)